Administrator - Manzhuo
Memoir of a Post-secondary administrator
Today marks my retirement after more than three decades as an administrator in post-secondary education in the multicultural city of Tkaronto. Throughout my career, I have witnessed significant changes that have transformed our educational landscape. My journey has been one of constant adaptation, innovation, and a steadfast commitment to fostering an environment that is inclusive and equitable for all learners. As I embark on this new chapter, I take this opportunity to reflect on my experiences and observations from the unique vantage point of my role.
One of the most significant shifts I have witnessed is the increasing focus on diversity, equity, and inclusion in our educational practices. This shift has been exemplified by the introduction of mandatory classes in Black and Indigenous issues, which have sparked important conversations and deepened understanding among our student body. These classes have not only provided valuable insights into the histories and cultures of these communities but have also fostered empathy and respect among students from diverse backgrounds.
Moreover, our society's commitment to linguistic diversity has transformed our educational institutions into vibrant hubs of cultural exchange. With street names in both English and Indigenous languages, and a community that embraces and celebrates a multitude of languages, our campuses have become melting pots of different cultures and traditions. As an administrator, I have actively supported initiatives that promote language diversity, such as language exchange programs and cultural events that showcase the richness of our multicultural society.
In addition to promoting diversity and inclusion, I have also worked tirelessly to ensure that our policies and practices are equitable and fair for all students. This has included advocating for resources and support for marginalized communities, as well as implementing policies that address systemic barriers to education. By fostering a more inclusive and welcoming environment, we have not only enriched the educational experience for all students but have also laid the foundation for a more just and equitable society.
Despite these positive changes, there have always been significant concerns regarding job security. The rapid advancement of AI and automation in education has brought into question the future of traditional administrative roles. While no one has been fired due to AI over the past decade, thanks to the efforts of the union to preserve jobs for human beings, a considerable number of my colleagues have retired, like myself today. Interestingly, their positions have not been filled by human administrators. Instead, automated systems have assumed their responsibilities. For example, the AcadeMix Matcher has not only streamlined the admissions process and replaced admissions departments in many universities but has also prompted discussions about the role of humans in a world increasingly driven by technology, especially for future generations.
In spite of the job concerns for traditional administrative roles, post-secondary institutions have become increasingly reliant on technology, which have introduced new challenges. One of the primary challenges is data security and privacy concerns. With the vast amount of sensitive student information stored and processed by these systems, institutions must implement robust security measures to protect against data breaches and unauthorized access. Technological glitches are another challenge that institutions face. Despite advancements in technology, automated systems are not immune to errors and malfunctions. Institutions must have contingency plans in place to address these issues swiftly and minimize disruptions to operations. Additionally, resistance to change from staff and students can hinder the successful integration of automated systems. Some staff members may be apprehensive about adopting new technologies, while students may prefer traditional methods of interaction. To address these challenges, institutions are trying to hire more tech experts. These experts play a crucial role in ensuring the successful integration and maintenance of automated systems. They are responsible for monitoring system performance, identifying and resolving technical issues, and implementing security measures. By investing in tech experts, institutions can mitigate the risks associated with technology reliance and ensure the smooth operation of automated systems.
My role has evolved to encompass new challenges and opportunities throughout the past decades. My daily life is characterized by its dynamic and multifaceted nature. Typically, my workday begins with a thorough review of data from automated systems, where I analyze trends and identify areas for improvement in policy development. Collaborating closely with colleagues, I dedicate significant time to developing and implementing policies that ensure the fair and unbiased use of these systems, with a particular emphasis on promoting equity and diversity within our institution. Throughout the day, a significant portion of my time is devoted to providing personalized support to students. This involves offering guidance on both academic and personal matters, ensuring that the student experience remains a top priority. Additionally, I actively engage with the community, seeking feedback on the use of automated systems and ensuring that they align with the needs of all stakeholders. My role demands a delicate balance of technical expertise, interpersonal skills, and a steadfast commitment to promoting a supportive and inclusive university environment. While automated systems have undoubtedly enhanced efficiency and streamlined processes, I believe that my role has provided a human touch that cannot be replicated by machines. My hope is that my efforts have contributed positively to the students' experience and have helped them navigate their academic journey as smoothly as possible.
Even though there have been concerns and challenges, I remain optimistic about the future of education in Tkaronto. The resilience and adaptability of our education system, coupled with a steadfast commitment to equity and inclusion, give me hope that we can overcome any challenges that come our way. As I continue my journey as an administrator, I am reminded of the words of Ubuntu: "I am because we are," a testament to the interconnectedness of our community and the shared responsibility we have towards one another.